Refund Policy

If you are a consumer and we sold the Services to you over the phone or online then you have the right to cancel those Services within 14 days of your entering into the Agreement.

To exercise your right to cancel under this clause 12, you must inform us within 14 days of entering into the Agreement (using the contact details given below at clause 21) of your decision to cancel the Services by a clear statement setting out your decision (e.g. a letter sent by post or email). You need not give us your cancellation notice in writing. You may use our model cancellation form set out at clause 26, but it is not obligatory.

If you cancel the Services in accordance with this clause 12, you shall pay to us such amount of the fees that is proportionate to the Services which we have supplied to you up until the date on which we receive your notice to cancel. By entering into this Agreement you agree that we shall start providing the Services to you from the Commencement Date (as defined in the Brief), even if this start date is within 14 days of your entering into the Agreement.